# Yardstik Help Center

> How can we help? 

## English

### Candidates

- ["Info Request" Help Information](https://help.yardstik.com/en/articles/15851602-info-request-help-information.md): This article outlines the Info Request process related to the PA MVR form request required by the state of Pennsylvania.
- [I need help with the verification code](https://help.yardstik.com/en/articles/8174374-i-need-help-with-the-verification-code.md): Help for Yardstik profile login
- [Why isn't my signature being accepted?](https://help.yardstik.com/en/articles/7967587-why-isn-t-my-signature-being-accepted.md): Having trouble signing your name? Signature box is red?
- [My camera is not working for Identity Verification](https://help.yardstik.com/en/articles/8601536-my-camera-is-not-working-for-identity-verification.md): Find help with phone camera enablement during the IDV process.
- [I am not receiving emails!](https://help.yardstik.com/en/articles/7967584-i-am-not-receiving-emails.md)
- [I need help correcting my email address](https://help.yardstik.com/en/articles/7967582-i-need-help-correcting-my-email-address.md)
- [Why do I have to pay for my background check?](https://help.yardstik.com/en/articles/10389355-why-do-i-have-to-pay-for-my-background-check.md)
- [What is the status of my report?](https://help.yardstik.com/en/articles/7967573-what-is-the-status-of-my-report.md): Just log in to profile.yardstik.com!
- [What does the status of my report mean?](https://help.yardstik.com/en/articles/8187186-what-does-the-status-of-my-report-mean.md)
- [How long will it take for my results to come back?](https://help.yardstik.com/en/articles/7967576-how-long-will-it-take-for-my-results-to-come-back.md)
- [Why am I being asked for more information?](https://help.yardstik.com/en/articles/9930180-why-am-i-being-asked-for-more-information.md)
- [How do I update the requested information in my profile?](https://help.yardstik.com/en/articles/8931592-how-do-i-update-the-requested-information-in-my-profile.md): Just log in to profile.yardstik.com!
- [How can I get a copy of my report?](https://help.yardstik.com/en/articles/7967581-how-can-i-get-a-copy-of-my-report.md): Just log in to profile.yardstik.com!
- [How can I dispute the results of my report?](https://help.yardstik.com/en/articles/7967579-how-can-i-dispute-the-results-of-my-report.md)
- [How can I request to remove adverse information that resulted from human trafficking?](https://help.yardstik.com/en/articles/10202413-how-can-i-request-to-remove-adverse-information-that-resulted-from-human-trafficking.md)
- [Why was my background check report canceled?](https://help.yardstik.com/en/articles/8182845-why-was-my-background-check-report-canceled.md)

### Customers

- [How do I enroll a candidate in continuous monitoring?](https://help.yardstik.com/en/articles/8583776-how-do-i-enroll-a-candidate-in-continuous-monitoring.md)
- [Yardstik’s eScreen Integration](https://help.yardstik.com/en/articles/12640900-yardstik-s-escreen-integration.md)
- ["No Show" Drug Screen Next Steps](https://help.yardstik.com/en/articles/12997120-no-show-drug-screen-next-steps.md): This article describes the next steps when a candidate fails to show up for their drug screen.
- [Imports: Provide all candidate info myself](https://help.yardstik.com/en/articles/10060223-imports-provide-all-candidate-info-myself.md)
- [Order Reports](https://help.yardstik.com/en/articles/13601697-order-reports.md): This article describes the 3 options when choosing to order a report
- [Unsupported Email Domain Error](https://help.yardstik.com/en/articles/16443398-unsupported-email-domain-error.md)
- [Webhooks Setup](https://help.yardstik.com/en/articles/16531267-webhooks-setup.md): This article outlines how to create, edit, and delete webhooks within the Yardstik UI.
- [SOR Monitoring](https://help.yardstik.com/en/articles/16948250-sor-monitoring.md): This article covers Sex Offender Registry monitoring and how to navigate the UI in Yardstik.
- [Login help](https://help.yardstik.com/en/articles/7962815-login-help.md): Yardstik app login for administrators
- [Account Settings](https://help.yardstik.com/en/articles/7962537-account-settings.md)
- [Add and remove users](https://help.yardstik.com/en/articles/7962625-add-and-remove-users.md)
- [Overview of Data & Analytics Dashboard](https://help.yardstik.com/en/articles/8711868-overview-of-data-analytics-dashboard.md)
- [Why does my account need to be verified?](https://help.yardstik.com/en/articles/8043462-why-does-my-account-need-to-be-verified.md)
- [Business registration for MVR's in Utah](https://help.yardstik.com/en/articles/10732084-business-registration-for-mvr-s-in-utah.md)
- [How To Order Reports In Bullhorn](https://help.yardstik.com/en/articles/11816513-how-to-order-reports-in-bullhorn.md): How to order reports through the Bullhorn integration.
- [Getting started with Groups](https://help.yardstik.com/en/articles/11498215-getting-started-with-groups.md): Groups provide a flexible way to organize your reports.
- [Editing the Group a Report is Assigned to](https://help.yardstik.com/en/articles/11498441-editing-the-group-a-report-is-assigned-to.md)
- [Assigning Reports to Groups](https://help.yardstik.com/en/articles/11497942-assigning-reports-to-groups.md)
- [Groups in Bullhorn](https://help.yardstik.com/en/articles/11497850-groups-in-bullhorn.md)
- [Groups in Avionté](https://help.yardstik.com/en/articles/10548426-groups-in-avionte.md)
- [Reports List](https://help.yardstik.com/en/articles/9639614-reports-list.md)
- [Report and Invite Statuses](https://help.yardstik.com/en/articles/7962614-report-and-invite-statuses.md)
- [Cancel or Refresh Report Invite](https://help.yardstik.com/en/articles/7962637-cancel-or-refresh-report-invite.md)
- [Understanding your Candidate Report](https://help.yardstik.com/en/articles/9186054-understanding-your-candidate-report.md): At a high level, information contained in each section of the background check report
- [Why is this background check taking so long?](https://help.yardstik.com/en/articles/7962576-why-is-this-background-check-taking-so-long.md)
- [What is the dispute process?](https://help.yardstik.com/en/articles/7962558-what-is-the-dispute-process.md)
- [Continuous Monitoring - How It Works](https://help.yardstik.com/en/articles/13180348-continuous-monitoring-how-it-works.md): This article goes in-depth on how Continuous Monitoring works.
- [Email update - GoPuff Candidate](https://help.yardstik.com/en/articles/14707089-email-update-gopuff-candidate.md)
- [Imports](https://help.yardstik.com/en/articles/9768801-imports.md)
- [Imports results and next steps](https://help.yardstik.com/en/articles/10073644-imports-results-and-next-steps.md)
- [Template best practices for imports](https://help.yardstik.com/en/articles/9251940-template-best-practices-for-imports.md)
- [Why isn't my package listed?](https://help.yardstik.com/en/articles/9787190-why-isn-t-my-package-listed.md)
- [Upload Information Requested for a Candidate](https://help.yardstik.com/en/articles/10729500-upload-information-requested-for-a-candidate.md): If you're a Yardstik admin and already have the candidate's requested information, here's how to provide it.
- [Account Admins Receive Info Requests](https://help.yardstik.com/en/articles/10872680-account-admins-receive-info-requests.md)
- [Candidates Receive Info Requests](https://help.yardstik.com/en/articles/10872603-candidates-receive-info-requests.md)
- [What is adverse action?](https://help.yardstik.com/en/articles/7962855-what-is-adverse-action.md): You can Proceed or start the Pre-Adverse Action process
- [Which counties have delays?](https://help.yardstik.com/en/articles/7939932-which-counties-have-delays.md)
- [How to Assist a Candidate in Completing Their Background Check Intake](https://help.yardstik.com/en/articles/7985220-how-to-assist-a-candidate-in-completing-their-background-check-intake.md)
- [Are your candidates not receiving their SMS invites?](https://help.yardstik.com/en/articles/8269302-are-your-candidates-not-receiving-their-sms-invites.md)
- [What does identity verification look like for candidates?](https://help.yardstik.com/en/articles/8341758-what-does-identity-verification-look-like-for-candidates.md)
- [Ignore failed identity verification](https://help.yardstik.com/en/articles/8341644-ignore-failed-identity-verification.md)
- [Basics of Adjudication](https://help.yardstik.com/en/articles/8814301-basics-of-adjudication.md): Want to know more about why having an adjudication matrix is important?
- [Login Help: Reset MFA](https://help.yardstik.com/en/articles/8160670-login-help-reset-mfa.md)
- [Yardstik Glossary](https://help.yardstik.com/en/articles/8054915-yardstik-glossary.md)
- [Contact support](https://help.yardstik.com/en/articles/8513940-contact-support.md)
- [Understanding Education Verification](https://help.yardstik.com/en/articles/12994472-understanding-education-verification.md): Education Verifications, when unable to be completed via the NSC \(National Student Clearinghouse\). Here are some reasons why it was unable to be verified.
- [Set up your Customer Billing Portal](https://help.yardstik.com/en/articles/10034561-set-up-your-customer-billing-portal.md)
- [Set up or change your Payment Method](https://help.yardstik.com/en/articles/10034613-set-up-or-change-your-payment-method.md): How to Cancel or Modify a Background Check or Drug Screening Order Through Yardstik
- [Viewing Invoices and Navigating the Customer Billing Portal](https://help.yardstik.com/en/articles/9971589-viewing-invoices-and-navigating-the-customer-billing-portal.md)
- [Customer Invoice FAQ](https://help.yardstik.com/en/articles/8183571-customer-invoice-faq.md)
- [What are the pass-through fees on my invoice?](https://help.yardstik.com/en/articles/7935558-what-are-the-pass-through-fees-on-my-invoice.md): Sometimes also called surcharges, additional fees can appear on your monthly invoice.
- [Avionté Integration](https://help.yardstik.com/en/articles/9585090-avionte-integration.md)
- [Bullhorn Integration](https://help.yardstik.com/en/articles/10011327-bullhorn-integration.md)
- [Fountain integration](https://help.yardstik.com/en/articles/7967497-fountain-integration.md)
- [Ashby Integration](https://help.yardstik.com/en/articles/12260204-ashby-integration.md): This article walks you through setting up and using the Yardstik integration in Ashby.
- [Lever integration](https://help.yardstik.com/en/articles/7967610-lever-integration.md)
- [Jobvite Integration](https://help.yardstik.com/en/articles/7967799-jobvite-integration.md)
- [LeagueApps Integration](https://help.yardstik.com/en/articles/9102585-leagueapps-integration.md)
- [Workable integration](https://help.yardstik.com/en/articles/7967503-workable-integration.md)
- [Generating and Managing API Keys](https://help.yardstik.com/en/articles/8429431-generating-and-managing-api-keys.md)
- [Custom Fields in Bullhorn](https://help.yardstik.com/en/articles/11518414-custom-fields-in-bullhorn.md)
- [Ashby Assessment Statuses](https://help.yardstik.com/en/articles/12333716-ashby-assessment-statuses.md): This article explains how Yardstik report statuses show in the Ashby integration.
- [Paylocity Integration: Understanding Status Mapping](https://help.yardstik.com/en/articles/13927531-paylocity-integration-understanding-status-mapping.md): This article explains how Yardstik statuses map to Paylocity statuses for both Reports \(Order-level\) and Report Screenings \(Service-level\).
- [Paylocity Integration](https://help.yardstik.com/en/articles/13927560-paylocity-integration.md): Yardstik integrates directly with Paylocity, allowing your team to order and track background checks without leaving Paylocity. This article covers how to set up the integration and how to order ba...
- [Greenhouse Integration](https://help.yardstik.com/en/articles/16516199-greenhouse-integration.md)
- [Workday + Yardstik Integration Setup Guide](https://help.yardstik.com/en/articles/16626610-workday-yardstik-integration-setup-guide.md)
- [StaffingOS Integration](https://help.yardstik.com/en/articles/16987785-staffingos-integration.md): Yardstik integrates directly with StaffingOS, allowing your team to order and track background checks without leaving StaffingOS. This article covers how to set up the integration and how to order ...
- [🎥 Account Settings \(Training Video\)](https://help.yardstik.com/en/articles/9641326-account-settings-training-video.md): Set up your account so you can start screening candidates quickly.
- [🎥 Data & Analytics Dashboard \(Training Video\)](https://help.yardstik.com/en/articles/9641355-data-analytics-dashboard-training-video.md): Explore the data available to you to better understand how you can run a fast and efficient background screening program.
- [🎥 Reports \(Training Video\)](https://help.yardstik.com/en/articles/9641714-reports-training-video.md): Order background checks and track report statuses on your candidates.
- [🎥 Imports \(Training Videos\)](https://help.yardstik.com/en/articles/10099582-imports-training-videos.md): Importing candidate names, information, or prompting a rescreen in a few short minutes.

### Product releases

- [Product Releases](https://help.yardstik.com/en/articles/7985107-product-releases.md)

### Education

- [What Is Background Check Adjudication?](https://help.yardstik.com/en/articles/11498855-what-is-background-check-adjudication.md)
- [Why Implement a People Compliance Program?](https://help.yardstik.com/en/articles/11498909-why-implement-a-people-compliance-program.md)
- [What is a Social Security Number SSN Trace?](https://help.yardstik.com/en/articles/11498931-what-is-a-social-security-number-ssn-trace.md)
- [What Is Rescreening?](https://help.yardstik.com/en/articles/11498937-what-is-rescreening.md)
- [Understanding the Different Types of Background Checks](https://help.yardstik.com/en/articles/11498940-understanding-the-different-types-of-background-checks.md)
- [What Is a Lookback Period?](https://help.yardstik.com/en/articles/11498942-what-is-a-lookback-period.md)
- [What Is a Background Check?](https://help.yardstik.com/en/articles/11498949-what-is-a-background-check.md)