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Why isn't my camera working for Identity Verification?
Why isn't my camera working for Identity Verification?

Find help with camera enablement during the IDV process.

Updated over a week ago

If you are receiving an error that you need to enable camera access, do not fret! Simply follow the steps listed below associated with your device.

**Laptop and Desktop devices will not work for this process**

Enable Camera Permissions for iOS (Apple)

  1. Go to Settings on your device

  2. Scroll down and open the Safari tab.

  3. Ensure your camera is set to Allow.

  4. Make sure the Request Desktop Site option is turned off.

  5. Make sure you are not in private mode

To enable camera permissions for Chrome on iOS, follow these steps:

1. Open Settings.
2. Choose Chrome.
3. Tap the slider button next to Camera.

Once you enable camera permissions, try tapping the link again. This time, you should see the camera start.

Enable Camera Permissions for Android

When using an Android device, you will be prompted to enable your camera. Please be sure to select Allow.

Need further assistance? We are happy to help! Please reach out to our support team via chat using the purple icon in the bottom right-hand corner of this screen!

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