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I need help with the verification code

Having trouble signing your name?  Signature box is red?

Why isn't my signature being accepted?

Find help with phone camera enablement during the IDV process.

My camera is not working for Identity Verification

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I need help correcting my email address or phone number

Why do I have to pay for my background check?

Everything you need to know as a job seeker or volunteer starting a background check

Getting Started with your Background Check Report

What is the status of my report?

What does the status of my report mean?

How long will it take for my results to come back?

Why am I being asked for more information?

How do I update the requested information in my profile?

How can I get a copy of my report?

How can I dispute the results of my report?

How can I request to remove adverse information that resulted from human trafficking?

Why was my background check report canceled?

Whether your report is in process or completed, we have your answers here

Common Questions about your Background Check Report

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