When Can I File a Dispute?
You can only file a dispute once your background check report is complete.
Important: You cannot file a dispute while your report is in "Pending" or "Processing" status. The report must be fully complete before the dispute option becomes available.
You'll receive notification when your report is ready for review.
Does Something Seem Off?
There are two ways to address concerns with your report depending on the type of issue you're experiencing.
First, Ask Yourself: Is the Information on My Report Accurate?
Yes, the record is accurate, but I'd like to discuss charges with the hiring company.
If the information on your report is correct but you'd like to provide context or discuss specific items with your potential employer, please follow up directly with the hiring company. Yardstik provides the report information and is not involved in hiring decisions.
No, I believe the information is inaccurate (i.e., wrong name, wrong DOB, invalid charge).
If you believe there are factual errors on your report, you can file a formal dispute.
Filing a Formal Dispute
What is a Dispute?
Disputes are a mandated process covered under the Fair Credit Reporting Act (FCRA). This process allows you to submit the information you feel is inaccurate, which kicks off a reinvestigation.
How to Submit a Dispute
Go to your report at profile.yardstik.com
Verify your information to access your report
Click into your report to view the details
Use the Report an Error link at the bottom right of the page
Follow the prompts to submit your dispute
*Remember, please provide all information you have to ensure the process is efficient.
What Happens Next?
Once submitted, Yardstik will send you an acknowledgement that the dispute has been submitted and that we are reviewing the information.
Yardstik will follow up directly with you within 30 days regarding the findings, and the hiring company will receive an update as well.
During this process, our team will:
Review the information you've provided
Conduct a reinvestigation of the disputed items
Update your report based on the findings