If you received an email requesting updated information, you’ll need to log into your profile and complete these steps so that we can process your report.
Once you log in, click or tap VIEW on the card with the company name. Then click or tap on the report which is in INFO REQUESTED status. (If you are navigating to your profile through the email you received, skip to step 2)
You will see this message and your Report is INFO REQUESTED.
Click or tap the purple PROVIDE INFO button.
You will need to then update or upload the requested information to your profile.
Click or tap the purple action item to complete the steps. Click SAVE when you are done.
Once we’ve received your information, the Info Request section will update to a status of PROCESSING, which indicates that our compliance team is working on it.
In some cases, the company who requested your report is able to respond to our info request without any action required from you. If that happens, you will see their name under “Provided By”.
Please note, that if we do not receive the requested information within 14 days your report may be canceled. Why was my background check report canceled?
If you need further assistance, please contact our support team using the chat icon in the right-hand corner of this screen!