To ensure a smooth process for you and your candidates, customize these settings to best suit your account. You can read through the information below or take a look at our 2 minute Account Settings training video.
Settings
You can add your company and contact information here. It’s important to add your organization’s logo and select a color, as these will be displayed in the candidate process and in email communication. If you need to update company information in the grayed boxes, contact [email protected].
Contact Info
Under the same Account > Settings tab, you can set the desired contacts for each contact type.
Primary Admin Contact
This is the person primarily responsible for screening candidates, along with being the main contact for Yardstik to reach out to if questions arise.
Support Contact
The Yardstik Support team might have to reach out to you about a candidate with a question that we cannot answer. We'll use this to connect both of you. This is also the fallback email address if a Billing Contact or any other type of responsibility contact is not entered.
Billing Contact
Invoices will be sent to this contact. If a Billing Contact is not indicated, invoices will be sent to the Support Contact.
Other Types of Contacts
You might have different people in your organization handling different roles and responsibilities. Here you can specify who receives these action-oriented types of communications. If a field is not entered, it will be sent to the Support Contact instead.
There are email options for:
Account Owner - the person authorized to sign service agreements
Technical Contact - the person responsible for handling technical changes or questions with your account
Actions Contact - the person responsible for hiring decisions
Compliance Contact - the person responsible for monitoring FCRA regulations
Adverse Action cc: - the email address where you'd like to receive copies of adverse action notices sent to your candidates
Overall, it's a good idea to periodically review and/or update your Contacts that receive various notifications, especially if you have multiple people in your organization handling different responsibilities.
To get in touch with our support team, visit the Yardstik Support Page or click the Support option in the top-right corner of the Yardstik Website.