Customers
Everything you need to know as a Yardstik admin.
54 articles
Order Reports
Report and Invite Statuses
Cancel or Refresh Report Invite
Understanding your Candidate ReportAt a high level, information contained in each section of the background check report
Why is this background check taking so long?
What is adverse action?You can Proceed or start the Pre-Adverse Action process
What is the dispute process?
Common questions
Answers to our most frequently asked questions.
Which counties have delays?
How to Assist a Candidate in Completing Their Background Check Intake
Are your candidates not receiving their SMS invites?
What does identity verification look like for candidates?
Ignore failed identity verification
Basics of AdjudicationWant to know more about why having an adjudication matrix is important?
Login Help: Reset MFA
Yardstik Glossary
Contact support
Set up your Customer Billing Portal
Set up or change your Payment MethodHow to Cancel or Modify a Background Check or Drug Screening Order Through Yardstik
Viewing Invoices and Navigating the Customer Billing Portal
Customer Invoice FAQ
What are the pass-through fees on my invoice?Sometimes also called surcharges, additional fees can appear on your monthly invoice.
Yardstik Training Video Series
Yardstik 101 in video form.
🎥 Account Settings (Training Video)Set up your account so you can start screening candidates quickly.
🎥 Data & Analytics Dashboard (Training Video)Explore the data available to you to better understand how you can run a fast and efficient background screening program.
🎥 Reports (Training Video)Order background checks and track report statuses on your candidates.
🎥 Imports (Training Videos)Importing candidate names, information, or prompting a rescreen in a few short minutes.