Customers
Everything you need to know as a Yardstik admin.
66 articles
- How do I enroll a candidate in continuous monitoring?
- Yardstik’s eScreen Integration
- "No Show" Drug Screen Next StepsThis article describes the next steps when a candidate fails to show up for their drug screen.
- Imports: Provide all candidate info myself
- Order ReportsThis article describes the 3 options when choosing to order a report
Getting Started
Set up your account and start screening candidates.
- Reports List
- Report and Invite Statuses
- Cancel or Refresh Report Invite
- Understanding your Candidate ReportAt a high level, information contained in each section of the background check report
- Why is this background check taking so long?
- What is the dispute process?
- Continuous Monitoring - How It WorksThis article goes in-depth on how Continuous Monitoring works.
- Email update - GoPuff Candidate
Common questions
Answers to our most frequently asked questions.
- What is adverse action?You can Proceed or start the Pre-Adverse Action process
- Which counties have delays?
- How to Assist a Candidate in Completing Their Background Check Intake
- Are your candidates not receiving their SMS invites?
- What does identity verification look like for candidates?
- Ignore failed identity verification
- Basics of AdjudicationWant to know more about why having an adjudication matrix is important?
- Login Help: Reset MFA
- Yardstik Glossary
- Contact support
- Understanding Education VerificationEducation Verifications, when unable to be completed via the NSC (National Student Clearinghouse). Here are some reasons why it was unable to be verified.
- Set up your Customer Billing Portal
- Set up or change your Payment MethodHow to Cancel or Modify a Background Check or Drug Screening Order Through Yardstik
- Viewing Invoices and Navigating the Customer Billing Portal
- Customer Invoice FAQ
- What are the pass-through fees on my invoice?Sometimes also called surcharges, additional fees can appear on your monthly invoice.
Integrations
Connect Yardstik to industry-leading hiring platforms.
- Avionté Integration
- Bullhorn Integration
- Fountain integration
- Ashby IntegrationThis article walks you through setting up and using the Yardstik integration in Ashby.
- Greenhouse integration
- Lever integration
- Jobvite Integration
- LeagueApps Integration
- Workable integration
- Generating and Managing API Keys
- Custom Fields in Bullhorn
- Ashby Assessment StatusesThis article explains how Yardstik report statuses show in the Ashby integration.
- Paylocity Integration: Understanding Status MappingThis article explains how Yardstik statuses map to Paylocity statuses for both Reports (Order-level) and Report Screenings (Service-level).
- Paylocity IntegrationYardstik integrates directly with Paylocity, allowing your team to order and track background checks without leaving Paylocity. This article covers how to set up the integration and how to order…
Yardstik Training Video Series
Yardstik 101 in video form.
- 🎥 Account Settings (Training Video)Set up your account so you can start screening candidates quickly.
- 🎥 Data & Analytics Dashboard (Training Video)Explore the data available to you to better understand how you can run a fast and efficient background screening program.
- 🎥 Reports (Training Video)Order background checks and track report statuses on your candidates.
- 🎥 Imports (Training Videos)Importing candidate names, information, or prompting a rescreen in a few short minutes.