Customers
Everything you need to know as a Yardstik admin.
63 articles
How do I enroll a candidate in continuous monitoring?
Yardstik’s eScreen Integration
"No Show" Drug Screen Next StepsThis article describes the next steps when a candidate fails to show up for their drug screen.
Imports: Provide all candidate info myself
Order ReportsThis article describes the 3 options when choosing to order a report
Reports List
Report and Invite Statuses
Cancel or Refresh Report Invite
Understanding your Candidate ReportAt a high level, information contained in each section of the background check report
Why is this background check taking so long?
What is the dispute process?
Continuous Monitoring - How It WorksThis article goes in-depth on how Continuous Monitoring works.
Common questions
Answers to our most frequently asked questions.
What is adverse action?You can Proceed or start the Pre-Adverse Action process
Which counties have delays?
How to Assist a Candidate in Completing Their Background Check Intake
Are your candidates not receiving their SMS invites?
What does identity verification look like for candidates?
Ignore failed identity verification
Basics of AdjudicationWant to know more about why having an adjudication matrix is important?
Login Help: Reset MFA
Yardstik Glossary
Contact support
Understanding Education VerificationEducation Verifications, when unable to be completed via the NSC (National Student Clearinghouse). Here are some reasons why it was unable to be verified.
Set up your Customer Billing Portal
Set up or change your Payment MethodHow to Cancel or Modify a Background Check or Drug Screening Order Through Yardstik
Viewing Invoices and Navigating the Customer Billing Portal
Customer Invoice FAQ
What are the pass-through fees on my invoice?Sometimes also called surcharges, additional fees can appear on your monthly invoice.
Integrations
Connect Yardstik to industry-leading hiring platforms.
Avionté Integration
Bullhorn Integration
Fountain integration
Ashby IntegrationThis article walks you through setting up and using the Yardstik integration in Ashby.
Greenhouse integration
Lever integration
Jobvite integration
LeagueApps Integration
Workable integration
Generating and Managing API Keys
Custom Fields in Bullhorn
Ashby Assessment StatusesThis article explains how Yardstik report statuses show in the Ashby integration.
Yardstik Training Video Series
Yardstik 101 in video form.
🎥 Account Settings (Training Video)Set up your account so you can start screening candidates quickly.
🎥 Data & Analytics Dashboard (Training Video)Explore the data available to you to better understand how you can run a fast and efficient background screening program.
🎥 Reports (Training Video)Order background checks and track report statuses on your candidates.
🎥 Imports (Training Videos)Importing candidate names, information, or prompting a rescreen in a few short minutes.