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Are your candidates not receiving their SMS invites?
Are your candidates not receiving their SMS invites?
Updated over a week ago

If you have enabled SMS, and candidates are not receiving their invitations, you are in the right place!

The biggest issue we see with SMS is the formatting of the candidate's phone number. Please see the below chart to make sure you entered a valid format in the .csv upload document you are using.

Invalid Phone Number Format

  • xxxxxxxxxx

  • xxx-xxx-xxxx

  • (xxx)xxx-xxxx

Valid Phone Number Format

  • +1xxxxxxxxxx

  • +1(xxx)xxxxxxx

  • +1-xxx-xxx-xxxx

  • +1xxx-xxx-xxxx

  • 1xxxxxxxxxx

  • 1(xxx)xxxxxxx

  • 1-xxx-xxx-xxxx

  • 1xxx-xxx-xxxx

  • +1(xxx)xxx-xxxx

  • +1 xxx xxx xxxx

If you entered a valid format and the candidate is still not receiving their invitation, please reach out using the purple chat icon in the right-hand corner of this screen! We are happy to assist you.

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