Answers to our most frequently asked questions.
14 articles
What is adverse action?You can Proceed or start the Pre-Adverse Action process
What is the dispute process?
Why is this background check taking so long?
Which counties have delays?
How can I send a candidate's link to them?This is the Apply URL link
Yardstik Glossary
Are your candidates not receiving their SMS invites?
Ignore failed identity verification
What does identity verification look like for candidates?
Contact support
Basics of AdjudicationWant to know more about why having an adjudication matrix is important?
Rescreen Candidates or Import File
Login Help: Reset MFA
Understanding your Candidate ReportInformation contained in each section of the background check report