Common questions
Answers to our most frequently asked questions.
11 articles
- What is adverse action?You can Proceed or start the Pre-Adverse Action process
- Which counties have delays?
- How to Assist a Candidate in Completing Their Background Check Intake
- Are your candidates not receiving their SMS invites?
- What does identity verification look like for candidates?
- Ignore failed identity verification
- Basics of AdjudicationWant to know more about why having an adjudication matrix is important?
- Login Help: Reset MFA
- Yardstik Glossary
- Contact support
- Understanding Education VerificationEducation Verifications, when unable to be completed via the NSC (National Student Clearinghouse). Here are some reasons why it was unable to be verified.
