If you are being prompted to pay for your background check, this is a requirement of the company that requested the report. Yardstik is collecting the money on behalf of that company and cannot make any changes to that requirement.

Please reach out to the company that requested the report and discuss their payment policy.

Already paid for your background check?

If you've already paid for your background check and your background check report hasn't started processing yet, it may be that you need to review the disclosures and signature portion and submit your information.

Use the Get Started link from your recent Yardstik email to pick up where you left off. You will not be prompted to pay a second time.

Payment Processing Error message?

If you are receiving an error message when trying to pay for your background check, first check to make sure you entered the information correctly.

If you continue to receive an error message, you will need to contact your bank or credit card company to determine why your payment is not processing.

If this did not answer your question, please use the purple chat icon in the bottom right-hand corner of this screen so our support team can further assist you!