Skip to main content
All CollectionsCustomersCommon questions
Why is this background check taking so long?
Why is this background check taking so long?
Updated over a week ago

While the vast majority of background checks are completed within their expected timeframe, there are a number of factors that can cause delays.

Common Delays

  • Information Requested - Yardstik is waiting for the candidate to respond to a request for information that is required to complete the report.

  • Information Not Submitted - The candidate has not signed the disclosures and submitted their information. Their report is still in Created status.

  • Court Delays - County/state search is delayed due to court closures, staffing issues or court backlogs.

  • Court Records - A county search requires a manual search of records as not all counties have automated or electronic results. In these situations, a court researcher must review the paper records after they have been pulled.

  • Court Changes - States such as California and Michigan may encounter further delays due to changes in state laws and information redaction.

  • Common names - May take additional time while validating personal information.

  • Special Screenings - Reports with special screenings such as Education Verification, Employment Verification, Drug Screening, and Insurance Review may take longer to complete either due to additional information gathering or follow up.

What happens next?

  1. County delays are unfortunately out of Yardstik’s control, and can sometimes cause delays between 7-30 days. In these cases, no action is required but you can track the county progress in the report details for the candidate.

  2. In a report status of Info Requested, Yardstik sends daily reminders for 7 days to the candidate and keeps the report open for 14 days to allow time for the candidate to respond. In this time, you can encourage your candidates to complete the information requested (the candidate may have to check their spam/junk file in case the request was mistakenly routed there by their email provider).

  3. In report status of Created where information has not been submitted, Yardstik sends daily reminders for the candidate to enter their information and submit. Sometimes people have difficulties with the signature, often not signing with the middle name also. Sign in to to review the information already entered, check the disclosure boxes, sign and submit.

If you're unsure about the current status of a candidate, please message us directly using the purple chat icon in the bottom right-hand corner of this screen.

Did this answer your question?