While the vast majority of background checks are completed within their expected timeframe, there are a number of factors that can cause delays.
Common Delays
Information Requested - Yardstik is waiting for the candidate or a Yardstik admin to respond to a request for information that is required to complete the report.
Information Not Submitted - The candidate has not signed the disclosures and submitted their information. Their report is still in Created status.
Court Delays - County/state search is delayed due to court closures, staffing issues or court backlogs.
Court Records - A county search requires a manual search of records as not all counties have automated or electronic results. In these situations, a court researcher must review the paper records after they have been pulled.
Court Changes - States such as California and Michigan may encounter further delays due to changes in state laws and information redaction.
Common names - May take additional time while validating personal information.
Special Screenings - Reports with special screenings such as Education Verification, Employment Verification, Drug Screening, and Insurance Review may take longer to complete either due to additional information gathering or follow up.
What happens next?
County delays are unfortunately out of Yardstik’s control, and can sometimes cause delays between 7-30 days. In these cases, no action is required but you can track the county progress in the report details for the candidate.
In report status of Created where information has not been submitted, Yardstik sends daily reminders for the candidate to enter their information and submit. Sometimes people have difficulties with the signature, often not signing with the middle name also. Sign in to profile.yardstik.com to review the information already entered, check the disclosure boxes, sign and submit.
In a report status of Info Requested, one of two things will happen, depending on your account settings.
If your candidates are set to receive info requests (this is the default), Yardstik sends the candidate daily reminders for 7 days and keeps the report open for 14 days to allow time for the candidate to respond. In this time, you can encourage your candidates to provide the requested information. They may need to check their spam/junk folder if they are not receiving emails.
If your admins are set to receive info requests, Yardstik notifies them per your account notification settings and similarly keeps the report open for 14 days to allow time for an admin to respond. In this time, we encourage you to provide the requested information as soon as possible to get the report moving again. If you cannot provide the information on behalf of your candidate, you can direct them to provide it themselves. Yardstik does not communicate with your candidate in this scenario.
If you're unsure about the current status of a candidate, please message us directly using the chat icon in the bottom right-hand corner of this screen.