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Why isn't my signature being accepted?

Having trouble signing your name? Signature box is red?

Updated this week

The signature box requires that your name be typed exactly as it is written above in parentheses. Once your typed signature is entered as an exact match, you should be able to submit your information.

Incorrectly Typed Signature


You will receive the following error when the name in parentheses and the typed signature do not match. See the image on the right for the fix!

Correctly Typed Signature


When the name in parentheses matches the typed signature, you will see the image below and be able to submit your consent forms.


Do you have an apostrophe in your name?

If so, please use the single quotation mark ( " ) instead of the apostrophe symbol.

Incorrectly Typed Signature with an apostrophe


When using an apostrophe, you will receive the following error message.

Correctly Typed Signature with a single quotation mark


When using a single quotation mark in lieu of apostrophes, you will be able to successfully submit your consent forms.

Still not working? Try copying your name from within the parentheses ( ) and pasting it into the Signature field.


To get in touch with our support team, visit the Yardstik Support Page or click the Support option in the top-right corner of the Yardstik Website.

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