Notifications
Notification settings can be found under:
Account -> Notifications.
Within Account User Notification settings, you can individually toggle on/off, to best fit your needs.
*Please note*
- If your account is set to send info requests to Admins, you will see 6 toggle buttons under "Which Notifications to Send".
- If your account is set to send info requests to Candidates, you will see 4 toggle buttons as the account will not be handling info requests.
*Important*
These settings affect the whole account.
- While Clear reports require no further action, you will need to take action on reports that come back in Consider status.
Where to Send Notifications
There are 3 option to choose from when deciding where to send notifications:
1. All users - all users will receive report notifications
2. The user who ordered the report - sends only to the user who ordered the report.(if the user who ordered is no longer active, the notification will be sent to All users).
3. Group Recipients - if your account is utilizing Groups, notifications will be sent to the Group the report has been assigned to.
*Important*
The 'user who ordered the report' setting will not work with all integrations. Currently, this only works if you use Bullhorn, Avionte, Ashby, and Paylocity to request background checks. The user who created the background check must also have a Yardstik User account.
Candidate Notifications
Candidate Notification settings can be found under:
Account -> Notifications -> Candidates (tab option under the Notifications header).
Invite Expiration Timeframe
Expiration date defaults to seven days and can be adjusted.
Review these steps to cancel or resend an expired report invitation.
Adverse Action Letter Timeframe
Set the number of days before the final Adverse Action letter is sent. This is also set at seven days by default, but can be adjusted to more than 7 days. We recommend consulting your legal team, as there are varying state and local requirements for the “waiting period”. You can read more about the Adverse Action process here.
*Make sure to click 'Save Changes' to finalize adjustments to Timeframes*
To get in touch with our support team, visit the Yardstik Support Page or click the Support option in the top-right corner of the Yardstik Website.