I have a question about my invoice.
No problem! Check out some of the frequently asked questions below. If you still don't have your answer, use the Chat feature in the lower right of this screen.
How do I pay my current invoice?
Using a credit card 💳 or Using ACH 🏦
As of September 2023, a new customer billing portal is available. Steps for setting up your new billing portal are easy and any specific questions you have about the new billing portal are available.
How do I pay an overdue invoice?
If you are paying an older or overdue invoice, it is possible that your account may have been suspended until it is paid current. We have a few options to get you activated again.
1) Pay via check and send it to our office (Yardstik Billing, 100 Washington Ave S #600, Minneapolis, MN 55401)
2) Log in to your Bill & Pay account and pay the outstanding amount using a credit card or bank ACH. You can also search your email for the most recent invoice from [email protected] and use the click here to make a payment button from that invoice.
When am I charged for a candidate report?
The cost for a candidate background check is incurred once the report is complete, where a status of Clear, Consider, or Canceled is visible.
Note that the cost for a Canceled report occurs only if the candidate has submitted their personal information, which may include their current address, SSN, DL, DOB, or zip code.
You will receive a monthly invoice listing candidate names, the package cost, and any additional fees if incurred.
What are the pass through fees on my invoice?
These fees can vary depending on the candidate and they currently live or have lived, and the extent of screening type that you ordered for the candidate. Here is a list and explanation of pass through fees.
You may see them on your invoice under the Account Package Name column, is further explained in the Pass Through Type column.
Sorting your invoice by report ID will group all charges for a candidate together.
Fee Code in Account Package Name | Fee Name/Type |
CCRM | County Criminal Records Search |
CCIV | County Civil Records Search |
IDR | Instant Driving Records or MVR Search |
SCRM | State Criminal Records Search |
Understanding your invoice
The Account Package Name column includes both the grouping of screenings (package) that you requested for a candidate, and any pass-through fees associated with the candidate that were incurred during report processing.
The Report ID column is the report associated with the candidate name. When you are logged in to the Yardstik app, you can always search by candidate name or email. You can also copy the Report ID from the invoice into the URL to view the candidate report.
The Candidate Name column may display a candidate's name multiple times, and this is due to pass through fees that may have been incurred during processing.